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Privacy Policy

Effective Date: May 31, 2025
Last Updated: May 31, 2025

Introduction

Sendero Home ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application for condominium management, available on iOS and Android platforms in the United States and Mexico.

By using our application, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

We collect information that identifies you as an individual:

  • Account Information: Full name, phone number, email address
  • Residence Information: Condominium unit number and your role (resident, administrator, owner)
  • Visitor Information: Details of visitors registered by users (name, purpose of visit, date/time)
  • Access Control Data: Entry and exit timestamps, gate access logs

Device Information

We automatically collect certain information about your device:

  • Device identifier (Device ID)
  • Operating system type and version
  • App version and usage statistics
  • IP address
  • Mobile network information

Usage Data

We collect information about how you interact with our app:

  • Features used
  • Pages/screens viewed
  • Time spent in the app
  • Error logs and performance data

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To operate and maintain the app functionality
  • Access Management: To provide secure access control to condominium gates and facilities
  • Communication: To enable messaging between residents and administrators
  • Notifications: To send community updates, maintenance alerts, and important announcements
  • Security: To ensure the safety and security of all residents
  • Support: To respond to your requests and provide customer service
  • Improvements: To analyze usage patterns and improve our services
  • Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Condominium Community

  • Authorized administrators of your condominium complex
  • Other residents (limited information as permitted by your settings)

With Service Providers

  • Third-party vendors who assist in operating our services
  • All service providers are bound by confidentiality agreements

Legal Requirements

  • Law enforcement agencies when required by law
  • In response to valid legal processes (subpoenas, court orders)
  • To protect our rights, property, or safety

Business Transfers

  • In connection with any merger, sale of company assets, or acquisition

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data is encrypted both in transit (TLS/SSL) and at rest
  • Access Control: Attribute-Based Access Control (ABAC) and Role-Based Access Control (RBAC) models
  • Authentication: Secure authentication mechanisms including multi-factor authentication options
  • Monitoring: Regular security audits and continuous monitoring of access logs
  • Data Centers: Secure data centers with physical and digital security measures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as:

  • Your account remains active
  • Necessary to provide you with our services
  • Required to comply with legal obligations
  • Needed to resolve disputes and enforce agreements

You may request deletion of your account and associated data at any time by contacting us at the email address provided below.

6. Your Privacy Rights

For U.S. Residents (CCPA/CPRA)

California residents have the following rights:

  • Right to Know: Request information about personal data we collect, use, and share
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: We do not sell personal information, but you can opt-out of certain data sharing
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
  • Authorized Agent: You may designate an authorized agent to make requests on your behalf

To exercise these rights, contact us at: info@senderohome.pro

For Mexican Residents (LFPDPPP)

Under the Federal Law on Protection of Personal Data Held by Private Parties, you have ARCO rights:

  • Acceso (Access): Right to access your personal data
  • Rectificación (Rectification): Right to correct inaccurate data
  • Cancelación (Cancellation): Right to request deletion of your data
  • Oposición (Opposition): Right to oppose the processing of your data

To exercise your ARCO rights, please email us at: info@senderohome.pro

Include in your request:

  • Your full name
  • Residence address
  • Clear description of the right you wish to exercise
  • Any documents supporting your request

We will respond to your request within 20 business days.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, or country where data protection laws may differ. We ensure that appropriate safeguards are in place for any international data transfers, including:

  • Standard contractual clauses
  • Adequate protection agreements
  • Compliance with applicable data transfer regulations

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information.

9. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Push Notifications

With your consent, we may send push notifications to your device for:

  • Security alerts
  • Community announcements
  • Maintenance updates
  • Visitor arrivals

You can disable push notifications through your device settings at any time.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy in the app
  • Sending an email notification
  • Displaying an in-app notification

The "Effective Date" at the top of this policy indicates when it was last revised.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Sendero Home
Email: info@senderohome.pro
Address: Paseo Abelan 210 int 60, Residencial Pontevedra, CP 45645, Jalisco, Mexico

13. Consent

By using our application, you consent to our Privacy Policy and agree to its terms.