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Sendero Home - Support

Welcome to Sendero Home support! We're here to help you make the most of your condominium management experience.

App Overview

Sendero Home is a comprehensive mobile application designed to streamline condominium management for residents and administrators. Our app provides secure access control, visitor management, community communication, and administrative tools all in one convenient platform.

Important: Sendero Home is currently available only for supported condominiums that have been onboarded to our service. If your condominium is not yet part of our network, please contact us to discuss bringing our services to your community.

Key Features:

  • 🔐 Cloud-based gate access control with hardware integration
  • 👥 Visitor registration and management
  • 📱 Real-time notifications and alerts
  • 💬 Community communication tools
  • 🏢 Administrative dashboard for property managers
  • 📊 Access logs and reporting
  • 🔔 Maintenance request system

Available for iOS and Android devices in the United States and Mexico.

Getting Started

Is My Condominium Supported?

Sendero Home currently works only with condominiums that have been onboarded to our service and have our access control hardware installed. If you're unsure whether your condominium is supported:

  1. Check with your condominium administrator
  2. Contact us at info@senderohome.pro to verify
  3. Look for Sendero Home signage or hardware at your building's entrance

Interested in Bringing Sendero Home to Your Condominium?

If you're a condominium administrator or board member interested in our services:

  1. Contact us at info@senderohome.pro
  2. Schedule a consultation to discuss your community's needs
  3. Review our service agreement and pricing options
  4. Hardware installation - We'll install our cloud-connected device on top of your existing access control system
  5. Community onboarding - We'll help migrate your residents to the digital platform

Note: We're currently onboarding communities one by one to ensure the highest quality of service and support.

Frequently Asked Questions (FAQ)

How do I register as a resident/admin?

For Residents in Supported Condominiums:

  1. Verify your building is supported - Check with your administrator or contact us
  2. Download the Sendero Home app from the App Store or Google Play
  3. Tap "Sign Up" on the welcome screen
  4. Enter your email address and create a secure password
  5. Provide your full name and phone number
  6. Enter your condominium unit number
  7. Wait for manual approval - Our team will verify your residency with your building administrator
  8. You'll receive a notification when your account is activated

For Administrators in Supported Condominiums:

  1. Contact Sendero Home support at info@senderohome.pro
  2. Provide proof of your administrative role in the condominium
  3. We'll set up your admin account with full management privileges during the onboarding process

Important: Registration is only available for residents of condominiums that have been onboarded to our service.

How can I reset my password?

  1. Open the Sendero Home app
  2. Tap "Forgot Password?" on the login screen
  3. Enter your registered email address
  4. Check your email for a password reset link
  5. Follow the link and create a new password
  6. Return to the app and log in with your new password

If you don't receive the email within 5 minutes, check your spam folder or contact support.

How do I manage my condo or add residents?

For Administrators:

  1. Log into your admin account
  2. Navigate to "Resident Management" in the main menu
  3. To add residents:
    • Tap "Add Resident"
    • Enter resident information (name, email, unit number)
    • Send invitation via email
  4. To manage existing residents:
    • View the resident list
    • Tap on any resident to edit their information
    • Use the toggle to activate/deactivate access

Note: All resident additions require verification through our onboarding process.

How does the access control system work?

Our access control system integrates with your existing infrastructure through our cloud-connected hardware:

Hardware Setup:

  • Sendero Home device is installed on top of your existing access control system
  • No replacement of your current gates or locks required
  • Cloud connectivity enables remote management and monitoring
  • Backup systems ensure access even during internet outages

Digital Access Methods:

  • QR Code Access: Generate a unique QR code from the app to scan at the gate
  • Bluetooth Proximity: Automatic gate opening when you approach (if enabled)
  • Visitor Codes: Temporary access codes for guests
  • Time-Based Access: Set specific hours when access is allowed
  • Admin Override: Administrators can grant emergency access

All access attempts are logged and monitored through our cloud platform for security purposes.

What should I do if I can't access my account?

  1. Verify building support - Ensure your condominium is onboarded to our service
  2. Check your internet connection - Ensure you have a stable Wi-Fi or cellular connection
  3. Verify your credentials - Make sure you're using the correct email and password
  4. Check account status - Your account may be pending manual verification
  5. Update the app - Ensure you're using the latest version
  6. Contact support - If issues persist, email us at info@senderohome.pro

My building doesn't have Sendero Home yet. How can we get it?

If you're interested in bringing Sendero Home to your condominium:

  1. Contact us at info@senderohome.pro
  2. Provide building details - Name, location, number of units, current access system
  3. Schedule a consultation - We'll assess your building's needs and compatibility
  4. Review service agreement - We'll present pricing and service options
  5. Installation scheduling - Once approved, we'll schedule hardware installation
  6. Community onboarding - We'll help transition your residents to the digital platform

Timeline: The onboarding process typically takes 2-4 weeks from initial contact to full deployment.

Troubleshooting

Common Issues and Solutions

App won't open or crashes on startup

  • Force close the app and restart it
  • Restart your device
  • Check for app updates in the App Store/Google Play
  • Verify your building is still supported (contact support if unsure)
  • If the problem persists, uninstall and reinstall the app

Push notifications not working

  1. Check your device notification settings:
    • iOS: Settings > Notifications > Sendero Home
    • Android: Settings > Apps > Sendero Home > Notifications
  2. Ensure notifications are enabled in the app settings
  3. Check your device's "Do Not Disturb" settings

QR code not scanning at the gate

  • Clean your phone's camera lens
  • Ensure adequate lighting
  • Hold the phone steady and at the correct distance
  • Try generating a new QR code from the app
  • Check hardware status - Contact your administrator if the Sendero Home device appears offline
  • Contact support if the issue persists

Gate not responding to app commands

  • Check your internet connection
  • Verify the Sendero Home hardware device is powered and connected
  • Try refreshing the app by pulling down on the main screen
  • Contact your building administrator to check hardware status
  • Report persistent issues to info@senderohome.pro

Login problems

  • Verify your email address is spelled correctly
  • Check if Caps Lock is enabled
  • Ensure your building is supported by our service
  • Clear the app's cache (Android) or restart the app (iOS)
  • Try the "Forgot Password" option

App running slowly

  • Close other apps running in the background
  • Restart your device
  • Ensure you have sufficient storage space
  • Check your internet connection speed

Reinstalling the App

If you need to reinstall the app:

iOS:

  1. Press and hold the app icon
  2. Tap "Remove App" > "Delete App"
  3. Go to the App Store and search "Sendero Home"
  4. Tap "Install"

Android:

  1. Go to Settings > Apps > Sendero Home
  2. Tap "Uninstall"
  3. Go to Google Play Store and search "Sendero Home"
  4. Tap "Install"

Note: After reinstalling, you may need to contact support to reactivate your account.

Contact Support

We're here to help! Our support team is available to assist you with any questions or issues.

📧 Email Support: info@senderohome.pro

⏰ Response Time: We typically respond within 24 hours during business days

📍 Office Address:
Sendero Home
Paseo Abelan 210 int 60
Residencial Pontevedra
CP 45645, Jalisco, Mexico

For Current Users - When contacting support, please include:

  • Your full name and condominium unit number
  • Building name and location
  • Device type (iPhone/Android) and operating system version
  • App version number
  • Detailed description of the issue
  • Screenshots if applicable

For New Inquiries - Please include:

  • Condominium/building name and address
  • Your role (resident, administrator, board member, property manager)
  • Number of units in your building
  • Current access control system details
  • Preferred contact method and best time to reach you

Privacy Policy

Your privacy is important to us. Please review our comprehensive Privacy Policy to understand how we collect, use, and protect your personal information.

View Privacy Policy →

Key highlights:

  • We never sell your personal data
  • All data is encrypted and securely stored
  • You have full control over your information
  • Compliant with U.S. and Mexican privacy laws

Terms of Use

By using the Sendero Home app, you agree to our Terms of Use. These terms outline your rights and responsibilities as a user.

View Terms of Use →

App Version & Updates

Current Version: 1.0.0

Latest Updates:

  • Initial release with core functionality
  • Cloud-based access control integration
  • Visitor management system
  • Push notifications
  • Admin dashboard
  • Hardware compatibility layer

How to Update

iOS:

  1. Open the App Store
  2. Tap your profile picture in the top right
  3. Scroll down to see pending updates
  4. Tap "Update" next to Sendero Home

Android:

  1. Open Google Play Store
  2. Tap the menu (three lines) and select "My apps & games"
  3. Find Sendero Home and tap "Update"

Release Notes

Stay updated with new features and improvements by checking our release notes with each update. We regularly add new functionality based on user feedback and community needs.

System Requirements

iOS

  • iOS 14.0 or later
  • iPhone 6s or newer
  • iPad (6th generation) or newer
  • 50 MB available storage
  • Internet connection required

Android

  • Android 8.0 (API level 26) or later
  • 2 GB RAM minimum
  • 50 MB available storage
  • Camera permissions required for QR code scanning
  • Internet connection required

Building Requirements

  • Sendero Home hardware device installed and configured
  • Stable internet connection at the building
  • Compatible existing access control system

Need More Help?

If you can't find the answer to your question here, don't hesitate to reach out to our support team at info@senderohome.pro. We're committed to providing excellent service and ensuring you have the best experience with Sendero Home.

For Current Users: Technical support and account assistance
For New Communities: Consultation and onboarding information

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (Mexico Time)

Last updated: May 2025